Our commitment is the following:
Our nurses will be punctual, professional, experienced, and respectful. All lab tests performed Monday-Friday prior to 3pm will have results within 24-72hrs*. All lab tests performed on Saturdays and Sundays will have results Tuesday-Wednesday (we are working to shorten this with local labs who will be increasing their testing over the weekend). All lab tests are done via an anterior nasal swab. This test limits the risk of having a food contaminant which can lead to an inconclusive reading (as is common with the spit/saliva test). We work with several labs to provide results within 24-72hrs* from testing. All labs are CLIA certified and have FDA emergency use authorization to run the real time PCR tests. All PCR results will be uploaded to a secure server for you to download (in addition you can always request an email or MMS of results from our 24/7 concierge team). Physicians and scheduling concierge will be available 24/7 for your clients who use our service while abroad to assist with any unforeseen documentation issues.
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Mom and Dad...
Our Anterior Nare swab is painless and easy. Here is some information so you can be prepared when the nurse arrives:
The swab package will be opened without touching the swab tip .
The swab will be taken out of the package and held by its handle .
Your childs head should be tilted back slightly (approximately 20 degrees) .
The swab will be gently inserted approximately 0.5 inches into the nostril (or until resistance is met) following a horizontal pathway, parallel to roof of mouth. The swab tip should not be pointed upwards toward the eyes.
The entire swab tip should be in the nostril, but this will not hurt.
The swab will be rotated three times leaving the swab in place for several seconds to absorb sections (10-15 seconds).
The swab will then be removed from the nostril without touching the tip.
Using the same swab, the same process will be repeated for the other nostril.
After sampling both nostrils, the swab will be placed in the pre-opened transport tube.
Always confirm that your childs requisition form has the correct information and is placed into their specimen bag. Their specimen bag should then be placed into the collection bag and then placed into the self sealing UPS envelope.
(Note: If there are multiple children being tested, all swabs must go into individual specimen bags with their own requisition form; however multiple specimen bags can go into one UPS return envelope).
Why the anterior nasal swab and why not use the spit saliva collection when time is important:
- Spit saliva collection method has a potential higher incidence of inconclusive results or invalid results (generally secondary to food or other contamination). An inconclusive or invalid results will certainly delay your results as you will need to repeat the test.
- Spit saliva collection method may yield poor results secondary too not enough saliva.
- Delays in labs occur during the processing of spit saliva collection methods as they require additional steps in processing.
*While our team will be on time, courrier services can cause unforeseen delays (albeit rare). We will be here to support you always.
The FDA has provided our lab partners Emergency Use Authorization (EUA) for COVID19 Tests. Our partner laboratories are certified under CLIA to perform high-complexity testing. CLIA waivers are obtained for Rapid Antigen Testing. It's important to know that a negative Rapid Antigen Test, PCR Test, or Antibody test result do not preclude acute COVID19 (SARS-CoV-2) infection. If an acute infection is suspected, direct testing for COVID-19 is may be necessary rapid antigen testing or molecular - PCR testing. Results from antibody testing should not be used to diagnose or exclude acute COVID-19 infection. Again, a negative result on any test provided does not exclude the possibility of COVID19 infection as no tests are perfect! Positive results may be due to past or present infection with non-COVID-19 coronavirus strains, such as coronavirus HKU1, NL63, OC43, or 229E.
Medication, testing, and third party laboratory testing may be provided, only after a consultation by a licensed medical provider.
(C)2020 The I.V. Doc. All Rights Reserved. Results and treatment time may vary. Medication and third party laboratory testing may be provided, only after a consultation by a licensed medical provider.
* Results may vary.