Our commitment is the following:
Our nurses will be punctual, professional, experienced, and respectful. All lab tests performed Monday-Friday prior to 3pm will have results within 24-72hrs*. All lab tests performed on Saturdays and Sundays will have results Tuesday-Wednesday (we are working to shorten this with local labs who will be increasing their testing over the weekend). All lab tests are done via an anterior nasal swab. This test limits the risk of having a food contaminant which can lead to an inconclusive reading (as is common with the spit/saliva test). We work with several labs to provide results within 24-72hrs* from testing. All labs are CLIA certified and have FDA emergency use authorization to run the real time PCR tests. All PCR results will be uploaded to a secure server for your clients to download (in addition a client can always request an email or MMS of results from our 24/7 concierge team). Physicians and scheduling concierge will be available 24/7 for your clients who use our service while abroad to assist with any unforeseen documentation issues.
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from the cities we serve in
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(ASAP if needed).
with a licensed physician.
after your medical
Here are the instructions so you can prepare:
The swab package should be opened without touching the swab tip .
The swab will be taken out of the package and held by its handle .
Your head should be tilted back slightly (approximately 20 degrees) .
The swab should be gently inserted approximately 0.5 inches into the nostril (or until resistance is met) following a horizontal pathway, parallel to roof of mouth. The swab tip should not be pointed upwards toward the eyes.
The entire swab tip should be in the nostril, but this should not hurt.
The swab should be rotated three times leaving the swab in place for several seconds to absorb sections (10-15 seconds).
The swab should then be removed from the nostril without touching the tip of the swab.
Using the same swab, the same process should be repeated for the other nostril.
After sampling both nostrils, the swab should be placed in the pre-opened transport tube. Snap or bend the swab handle such that the tube cap closes tightly.
Always confirm that your requisition form has the correct information and is placed into your specimen bag. Your specimen bag should then be placed into the collection bag and then placed in the self sealing UPS envelope.
(Note: If there are multiple people being tested, all swabs must go in individual specimen bags with their own requisition form; however multiple specimen bags can go into one UPS return envelope).
Why the anterior nasal swab and why not use the spit saliva collection when time is important:
- Spit saliva collection method has a potential higher incidence of inconclusive results or invalid results (generally secondary to food or other contamination). An inconclusive or invalid results will certainly delay your results as you will need to repeat the test.
- Spit saliva collection method may yield poor results secondary too not enough saliva.
- Delays in labs occur during the processing of spit saliva collection methods as they require additional steps in processing.
*While our team will be on time, currier services can cause unforeseen delays (albeit rare). We do recommend that all travels do purchase insurance such that they can cancel should they have a positive PCR result or there is a delay in reporting. THE I.V. DOC team will provide any necessary documentation for your insurance claim.
* Results may vary.